WEBINAR

Would Your Clients Recommend Your Law Firm?

For law firms, it’s important to know whether clients are satisfied and would recommend your services. Learn how to effectively collect and act on feedback.

37% of law firms don’t regularly collect feedback from clients

Per the Legal Trends Report, 62% of consumers ask friends and family for recommendations when they’re looking for a lawyer. However, 37% of law firms don’t regularly collect feedback from clients, and 42% of those that do collect feedback do so informally. How can you get a read on what clients think of your firm if you don’t ask?

The answer is, by measuring your firm’s Net Promoter Score, or NPS, a metric used to track customer satisfaction.

Join Joshua Lenon, Clio’s Lawyer in Residence, as he explains what NPS is, how to calculate it, and best practices for law firms on collecting and acting on feedback.

In this free, 1-hour webinar, you’ll learn about:

  • The research behind NPS and why successful companies use it
  • How to track your firm’s NPS and know whether clients would recommend you
  • Guidance on the ethics of soliciting and using referrals
  • Why law firms who act on client feedback are able to charge higher rates

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Hosted By:

Raphael Davis-Williams

Joshua Lenon | Lawyer in Residence, Clio
A New York-admitted attorney, Joshua provides legal scholarship to Clio on issues relating to technology, privacy, and lawyers’ ethical duties of competency.

Hosted by

Joshua Lenon

Joshua Lenon | Lawyer in Residence, Clio

A New York-admitted lawyer, Joshua provides legal scholarship to Clio on issues relating to technology, privacy, and lawyers’ ethical duties of competency.

George Psiharis

George Psiharis | Chief Operating Officer, Clio

Specializing in customer success, business development and data operations, George has worked extensively with law schools, bar associations, law societies, and other legal professionals to help make information on cloud computing and law firm economics increasingly accessible.

Hosted by

Raphael Davis-Williams

Joshua Lenon | Lawyer in Residence, Clio

A New York-admitted attorney, Joshua provides legal scholarship to Clio on issues relating to technology, privacy, and lawyers’ ethical duties of competency.

Raphael Davis-Williams

Joshua Lenon | Lawyer in Residence, Clio

A New York-admitted attorney, Joshua provides legal scholarship to Clio on issues relating to technology, privacy, and lawyers’ ethical duties of competency.

Raphael Davis-Williams

Joshua Lenon | Lawyer in Residence, Clio

A New York-admitted attorney, Joshua provides legal scholarship to Clio on issues relating to technology, privacy, and lawyers’ ethical duties of competency.

Hosted by

Joshua Lenon

Joshua Lenon | Lawyer in Residence, Clio

A New York-admitted attorney, Joshua provides legal scholarship to Clio on issues relating to technology, privacy, and lawyers’ ethical duties of competency.

Michelle Blankenship Jordan

Leon Carelli | Chief Technology Officer, Locks Law Firm

Leon Carelli manages varying forensic, eDiscovery, and information technology needs for Locks Law Firm. He also oversees the firm's litigation support department and coordinates projects involving data analytics.

William Large

William Large| Partner, Cara Stone

For more than 20 years, Large has litigated in federal and state courts throughout the United States on matters such as antitrust, environmental pollution, and securities. He served as a Member of Lead Counsel team and Chairman for the Plaintiffs’ Steering Committee Discovery Group during the Deepwater Horizon oil spill litigation.

Will Delgado

Will Delgado| Partner, Willenken Wilson Loh & Delgado LLP

Will’s practice focuses on intellectual property litigation, class actions, and complex business litigation. An expert in developing areas of law, Will frequently litigates and lectures on issues of first impression throughout the United States.

Clio is made by smart, creative people who want to help 21st century lawyers work better, smarter, faster.

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Doug Edmunds

Principal, DBE Technology Consulting

Clio helps me focus on what is important in my practice.

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So much great information. I want to implement it all.

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